One of my employees hates his job.

Does it ever seem that unruly employees are intent on becoming the business standard as opposed to the business exception?  This simply shouldn’t be the case, but I’m getting more and more emails asking how to deal with troublemakers and those who are–quite simply–unable to do much more than simply accept a paycheck.

If you’re an employer or business owner, the attitude, actions, and performance of every employee within your purview should be of utmost significance to you.  After all, when an employee performance issue directly costs you a client or customer, that can be equated to that employee reaching into your wallet and taking out a hundred dollar bill–or more.

Especially egregious to me are employees who–because of their poor job attitudes– attempt to take advantage of the situation in which they find themselves.

Ever found a nail in your tire?  You know it’s going to cause it to go flat.  I’ve been there–and recently.

Driving to a big box store,  I asked if they fixed flat tires.  Their answer, “if we can,” should have enlightened me to what was coming, but you want to hope for the best, right?  After waiting 30 minutes for the diagnosis, the service manager approached me and told me that they couldn’t fix the tire because the nail was too close to the sidewall and it wouldn’t hold the patch.  OK, I can accept that diagnosis.

But then, he told me that all my tires had dry rot and needed to be replaced.  A $10 flat tire just morphed into a multi-hundred dollar set of tires.  Funny, I’d just had the car serviced recently and no one mentioned dry rot in my tires.  The tires only had about 30,000 miles on them, and were less than two years old.

My decision–let’s find another person to fix this.

When I told the service manager that I had no interest in purchasing a set of times, and shame on him for thinking I was so foolish I’d fall for that old dry rot story, you can imagine the response I received.  He seemed as if he didn’t enjoy his job–he was simply there, and had been told to sell six sets of tires this week.

Unhappy and undisciplined employees must be treated fairly but firmly.  If there is a legitimate work reason they are unhappy, that issue should be addressed. If they are unhappy at home, and it spills into work, you as the employer should pursue an opportunity to get to the bottom of their actions.

If they will not discuss the issue and let you help them resolve it, progressive discipline may be required–up to and including dismissal. Don’t let those employees who create havoc for your business continue to do so.  Nip this in the bud before it becomes a cancerous growth on your business.

 

 

 

3 Responses to “One of my employees hates his job.”

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