12-05-2016 Moving systems to the cloud is not an easy decision for most companies. Time and cost are two of the biggest factors, but even after the decision has been made, there are other deployment issues that you need to keep in mind. A mistake during cloud migration can mean valuable data loss and a dead stop to productivity.
If you have made the decision to migrate to the cloud then there has been some expert level advice that got you this far. The advice may not be enough to get you through deployment without making mistakes. One of the reasons that you decided to move to the cloud was because of the wraparound support, so use it. Good cloud-based customer care platforms have a wealth of expert support that is part of the system. Going it alone or simply relying on your in-house IT is an avoidable mistake.
When we think about security protocol, what generally comes to mind are antivirus programs and phishing avoidance training. This is an incorrect and potentially dangerous definition for security. Keeping your data safe means that there is no loss of information. True, this loss may be from fraudulent behavior, but it can also happen as a result of simple error. The latter form means that your data just disappears, never to be found by anyone again. Create security measures that fully protect your information from hackers, transmission errors, and long-term data degradation.
Your in-house IT team may not be up to the challenge of cloud service deployment. This is not a comment on your team’s ability. The skill set for on-site server technology is different than that needed for cloud-based implementation and management. You may need to train your staff on the full scope of cloud integration.
One of the benefits of cloud-based technology is that they have a Software as a Service (SaaS) overlay. This makes the technology more than simply a backup system. SaaS does not simply move a function offsite. It redesigns your function to integrate it with your other job functions. In other words, you are creating a new department, not shifting it in its entirety to a different server. Do a bottom-up restructure of your organization as part of the overall integration of the cloud system. This may change the manner that you do business in ways that were previously unanticipated.
SaaS generally automates a wealth of functions. This does not mean that you are replacing staff. Instead, you are enhancing their job abilities. Create new job descriptions that give your staff increased responsibilities and an expanded pallet of workplace opportunities. Customer service representatives transform into customer care marketing staff, tasked to expand brand awareness through existing customer interactions.
Just because something can be automated does not mean that it should be automated. Cloud systems and SaaS offer a huge selection of preset functions. Some of them are perfect to expand your business, where others go directly against your company’s vision statement. Do not get carried away with automating everything that you can. Decide which functions strengthen your brand and slowly integrate them into your business.
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