Posts Tagged ‘automation’

How to Automate Your Customer Service on a Small Business Budget

04-09-2017    In today’s marketplace, customer service can make or break your business. Nine out of ten marketers now see customer experience as today’s key competitive differentiator, more decisive than price, quality or any other factor, according to Gartner research. But if you’re a company with a small staff or a small budget, setting up a […]

The Growing Presence of Automation & Personal Augmentation in Business

In most people’s minds, automation is a decision tree process where two ideas are in a constant state of conflict. The myths are that you cannot have the human touch and be automated, that high mechanization means fewer jobs, or that creativity is quashed by computerization. Yet the facts of increased automation do not reveal […]